Shipping Information

Standard Shipping and Processing

Orders are shipped either UPS from our distribution center in Utica, NY or direct the an items manufacturer. All orders are shipped UPS Ground (Unless faster service is requested) and should be recieved within 2-5 business days. Once your order is processed, you can log into your Mohawk Medical Mall account and obtain UPS tracking info. If tracking infom in unavailable, then your order may have been shipped directly from the items manufacturer. Simply contact our customer service team for the information.

There are instances where items are on manufacturer back order or require additional shipping time. Our customer service reps will do their best to notify you of these extended shipping times. Since items ship from different sources, items on the same order may arrive different days.

Shipping Charges

Orders over $150 ship freight FREE! There are instances where additional charges may apply...these are:

Orders shipping to a PO Box and not an actual residence
Orders shipping to Alaska, Hawaii or US Territories outside the contiguous 48 States
Orders shipping outside the United States...see Exporting for more details
Orders that contain Products (Exam Tables, etc.) that must be shipped by Truck. These products are noted with a "Truck Delivery" field above the "Add to Cart" button when ordering the product. Please Email our customer service department or call 1-800-962-5660 for a Truck shipping quote prior to placing your order.

Order Processing

Orders are processed and shipped the same day they are received during our operating hours of Monday thru Friday, 8:30-5:00 eastern time. Orders will be held in processing if:

(1) Your requested shipping address is not the billing address or a pre-added secondary shipping address of your credit card. You can add a secondary shipping address to your credit card by calling the 1-800 number on the back of your card
(2) Funds are not available on your credit card
(3) During the checkout process, you selected check and we have not received your prepayment by mail
(4) You have ordered *R* restriced items and have not sent in the required restricted forms
(5) You have ordered equipment that requires truck shipping (see below) and displays "call for quote." You will be required to approve a shipping quote prior to your order being processed

Standard UPS Shipping Charges

Truck Shipping Charges
Equipment items that require truck delivery do not qualify for our standard shipping policy. These items (usually exam tables) will display "call for quote" on the item page. Prior to ordering, you may contact customer service for a freight quote. If you order a truck shipment item without a quote, your order will be held in processing and you will be contacted with a truck shipping quote. We offer the following truck shipping option:

(1) Tailgate Delivery-Customer's facility has a loading dock. The freight carrier will deliver the equipment to customer's dock. It is the customer's responsibility to unload the equipment and bring into facility. Customer must make sure the facility is accessible by a 53'long truck.
(2)Liftgate Delivery-Customer's facility does not have a loading dock. Freight carrier will unload the equipment to ground level by a liftgate or ramp. It is then the customers responsibility to carry the equipment into the facility. Note: Freight carrier will not bring the equipment into the facility.
(3)Inside Delivery-Customer's does not have a loading dock. Freight carrier will unload the equipment to ground level by a liftgate or ramp and bring into the inside the entrance level of your building. It is then the customers responsibility to carry the equipment into the facility and to the equipment's destination room. Example: If the equipment's destination room is on the 8th floor of customer's building, the freight carrier will deliver only to the entrance of the bottom floor. Customer will be required to bring up to the 8th floor.
(4)White Glove Service-Freight carrier will deliver the equipment by liftgate or ramp and bring inside the facility. The freight carrier will then bring the equipment to the destination room regardless of what floor it is on. Once freight carrier delivers into destination room, they will remove skids and trash involved with the delivery. Note: Freight carrier is not responsible for putting accessories on equipment, leveling tables, programming equipment, putting on upholstery tops of tables or moving/removing old equipment.

Upon requesting White Glove Service, please let customer service know:

What floor the equipment will be delivered to?
Is there an elevator that can be used?
Are there physical obstacles that will prevent delivery into entrance of facility or equipment destination room

Not disclosing this information may prevent the trucking company from completing the delivery and you may be responsible for shipping charges, return shipping charges and restocking charges.


Quick Ship Orders
We do offer UPS 3-Day, 2-Day and Red Overnight shipping services upon customer request. To have your order shipped by a service other than UPS Ground, please contact our customer service department for a price quote prior to placing your order. UPS shipping is based on standard business days (Ex. If we ship your order by UPS 2-Day on Friday, you will receive your order in 2 business days, or Tuesday of the following week)