Need to Purchase an Rx or Restricted Product?
Mohawk Medical Mall sells certain prescription and restricted medical products to only qualified healthcare professionals and facilities.
If a product on our website is marked RX in the item title, we'll need to verify the appropriate professional credentials before we can ship your order.
How to Submit Your Information
1. Complete the Authorization Form
Click Here to download and complete our Prescription Drug / Device Authorization Form.
2. Provide Your Professional Credentials
Submit the applicable current professional or facility license/documentation required for the products being purchased.
3. Send Your Documents to Mohawk Medical Mall
Email your completed documents to service@mohawkmedicalmall.com or fax them to 315-797-0365, Attn: Restricted Authorization.
4. We Review Your Documentation
Our team will review your information and contact you if anything additional is required.
5. You're Ready for Restricted Product Orders
Once approved, we keep your authorization information on file to make future purchases easier. Updated documentation may be required when credentials expire or account/facility information changes.
Frequently Asked Questions
Why does my order require authorization?
Certain prescription drugs and restricted medical devices may only be distributed to appropriately licensed or authorized healthcare purchasers. Mohawk Medical Mall verifies the required documentation before releasing these products for shipment.
Do I need to submit authorization every time I order?
Generally, no. Once approved, Mohawk Medical Mall keeps your current authorization documentation on file. Updated documents may be required when credentials expire or account or facility information changes.
Can I place my order before submitting my documents?
Yes. Your order can be placed, but restricted products will not be released for shipment until the required documentation has been received and approved.
How do I send my documents?
Email your completed documents to service@mohawkmedicalmall.com or fax them to 315-797-0365, Attn: Restricted Authorization. Those are the submission methods currently published on the site.
Do you keep my authorization on file?
Yes. Approved documentation is maintained on file to streamline future restricted-product purchases.
What happens if my license expires?
Updated documentation will be required before additional restricted products can be shipped.
Can restricted products be returned?
RX products are non-returnable.
Need Help?
Not sure which documentation you need?
Our customer service team can help you determine what documentation is required for your order.
Call: 855-366-4295
Email: service@mohawkmedicalmall.com
Customer-service hours are Monday–Friday, 8:30 AM–5:00 PM Eastern.