Return Policy

Our goal is to process your return quickly and helpfully.
Returns requests must be made within 30 days of receiving your order.

How do I return an item I ordered?

To start a return, contact our customer support:

Include your order number and the reason for the return. Our team is available Monday – Friday, 8:30am – 5:00pm EST.

Where do I send my return?

Once approved, send your return to:

25 Riverside Industrial Park Dr.
Little Falls, NY 13365

Can all items be returned?

Returns are accepted unless the item:

Why is there a restocking fee?

Some returns require us to pay restocking fees and shipping to the manufacturer, which we pass on to you. This fee may be up to 50%.

Shipping charges (if any) are non-refundable.

How do I ship my approved return?

Repackage the item in its original box. Do not tape or write on the manufacturer’s packaging. Include a copy of your packing slip.

You may ship with any carrier, but you're responsible for return shipping. Use insurance for valuable items.

When will I receive my refund?

Once your return is received and inspected, your refund will be issued to the original payment method. Allow 2–3 weeks for processing.

What if my package arrived damaged?

If damaged upon delivery, note it on the delivery receipt, refuse it, and contact us.

If discovered after opening, contact support. You can request a refund or replacement, including original shipping charges.