Returns must be authorized by our customer service department. Credit will not be issued on returns received without a Return Goods Authorization Number. To return an item:
(1) Contact our Customer Service Department to request a Return Goods Authorization Number (RGA)
(2) Print Out and Complete a Product Return Form.
(3) Repack the item(s) in the original shipping carton with adequate packing to prevent damage
(4) Include your completed "Product Return Form" and a copy of the original packing slip in the shipping carton.
(5) Write the RGA and the Customer Account Numbers on the outside of the shipping carton.
Please examine the packing slip upon arrival of your order to ensure correct shipment
Opened or partially used items may not be returned for credit
Items requiring refrigeration, embroidered, engraved or custom items may not be returned
Items may not be returned after 30 days of purchase
Returns will be subject to a 25% restocking charge and applicable shippping charges
Customer is responsible for shipping charges when returning items.
Thank you,
Customer Service
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