Frequently Asked Questions

• Q1. Your site says no shipping charges on orders over $150. I placed an order over $100 and my confirmation shows a shipping charge. Why is this?
• A1. Orders over $150 will not carry a shipping charge, with few exceptions. Orders selected to ship UPS 3-Day Select, UPS 2-Day Blue, UPS Red Next Day/Overnight, and International Orders will carry a shipping charge. Also, large bulky items that require truck (Non-UPS) delivery will also carry a shipping charge. Items requiring truck delivery display a 0.0 weight in the item description. If your order does qualify for free shipping, the charge will still show on the order confirmation. However, the charges will be waived during billing.
  
  
• Q2. I'm nervous about using my credit card on-line. Is your site safe?
• A2. Yes, our site processes orders via a secure internet server. Our customers safety is important to us. If you still are unsure, you may call our customer service department at 1-800-962-5660 to place your order over the phone. Also, we will only ship orders to the billing address of a credit card. If you require your order to be delivered to an alternate address, please contact your credit card company and ask the new address to be added as a secondary shipping address. This is for your safety!
  
  
• Q3. I wish to purchase a specific medical item but am unable to find it on your site. Could I still buy it from you?
• A3. Yes. Mohawk Medical Mall is a full line medical supply & equipment company. Simply contact our outstanding customer service department and provide information on the product (i.e. product name, description, manufacturer, item code, etc.) You may also search for the item on our partnering manufacturer website's. A list of websites is found by clicking on the manufacturer link on our home page.
  
  
• Q4. I represent a company that manufactures a great product I think could be sold on the Mohawk Medical Mall. Will you carry it?
• A4. We at the Mohawk Medical Mall are always looking for new and innovative products. Please email our customer service department with information about your company and product(s) and we will discuss a possible partnership.
  
  
• Q5. I am the office manager for a Physician's office. Why should I buy from Mohawk Medical Mall instead of my local Medical Supplies Company?
• A5. Physician's offices now buying from the Mohawk Medical Mall have found many great advantages:
  
  
  
  *Our product search feature and item description fields make placing an order extremely easy and effective. *Our trained customer service experts are knowledgeable and helpful. Orders are shipped on time and 100% correct...Every Time!!! *Under our featured products category, there are always specials and promotions offering you discounts on the best in medical supplies and equipment. *Receive amazing prices on products you are already buying. We have negotiated aggressive contract prices for commonly used office items. *Visit our Physician Office Supply Store for more great advantages.

Important Notice:
Prices subject to change without notice. All statements, technical information and recommendations related to the seller's products are based on information believed to be reliable, but the accuracy or completeness thereof is not guaranteed. Before utilizing the product, the user should determine the suitability of the product for its intended use.
THE USER ASSUMES ALL RISKS AND LIABILITY WHAT SO EVER IN CONNECTION WITH SUCH USE. ANY STATEMENTS OR RECOMMENDATIONS OF THE SELLER WHICH ARE NOT CONTAINED IN THE SELLER'S CURRENT PUBLICATIONS SHALL HAVE NOT FORCE OR EFFECT UNLESS CONTAINED IN AN AGREEMENT(S) SIGNED BY AN AUTHORIZED OFFICER OF SELLER. THE STATEMENTS CONTAINED HEREIN ARE MADE IN LIEU OF ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF THE MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED. THE SELLER IS NOT RESPONSIBLE FOR ANY COST DAMAGE AS A RESULT OF DELAYED DELIVERY. THE SELLER SHALL NOT BE LIABLE TO THE USER FOR ANY DIRECT OR CONSEQUENTIAL DAMAGES SUSTAINED OR INCURRED BY REASON OF THE USE OF ANY OF THE SELLER'S PRODUCTS THAT WERE DEFECTIVE.